A Turning Point: Ensuring Transparency and Trust in Our Customer Relations
In any growing company, trust is not just a virtue—it’s a foundation. At Felipro Incorporation, we have always prioritized the trust and confidence of our investors and customers across the globe. Today, we want to share a significant internal development that has led to a change in how we operate and communicate with our valued clients, especially in the Asia continent.
For the past few months, we had an employee named Alicia Marin working as a customer handler for our Asia region. Her role was to manage investor relations—offering updates, sharing news, presenting offers, and handling customer queries. For a time, she seemed to carry out her responsibilities with efficiency and professionalism.
However, during a recent technical issue involving our website’s database crash, we conducted a full-scale investigation to assess any potential data loss. During this process, we uncovered something concerning—Alicia Marin had independently made several unethical offers to customers. These actions were not authorized, supported, or known by the company, and were completely outside our guidelines and operational standards.
Upon discovery, we took immediate action. Alicia Marin has been officially dismissed from our team, and we have initiated internal protocols to ensure such an incident never occurs again.
This situation has pushed us to re-evaluate how we handle customer support and communication. As a result, we have decided to discontinue the role of individual customer handlers entirely. Moving forward, all investor and customer concerns will be addressed through our official ticket creation system available on our website.
This shift is not just a reaction, but a proactive step toward greater accountability and security. By centralizing customer support, we aim to provide faster, more transparent, and traceable solutions. No more middlemen, no more confusion—just direct, reliable communication between you and us.
We understand that trust is earned, and situations like this can shake it. But we are committed to learning from every experience and building stronger safeguards. We remain dedicated to your success and satisfaction, and we thank you for your continued support as we make this transition.
With sincerity and integrity,
The Felipro Incorporation Team